I was coming back from Mumbai via Indian Airlines (now known as Air India). As you would have it, the flight was delayed by 90 minutes ... the passengers were sitting in the flight without the airplane moving a single inch. Finally, when the flight reached Hyderabad, I took a cab to office, half the day was wasted ... hrrrumph!!
On my way to the office, I receive a call from an Air India representative, saying that 4 air miles have been accrued to my account and I can check those at so and so url, all I need to do is keep my boarding passes with me. Just how idiotic is this ... for travelling 1600 miles, I get 4 air miles ... so after 400 trips with Air India, I will finally get one flight free of cost. That's a discount of 0.25%
If only they can take that discount and use the savings to bolster their infrastructure and setup so that such flight delays do not occur. I would rather pay that discount instead of waiting those additional 90 minutes. Does the marketing department of Air India have a warped definition of customer loyalty?