We are in the middle of SAP Go-Live! and a lot of the users are facing problems getting acclimatized to the new user interface and work flows of the ERP. We tried multiple ways of doing things to ease the adoption process ... training sessions, training manual, hands-on personnel, et al. Nothing worked as efficiently, as involving the user a little more (hands-on personnel works, but for that then I have to spare valuable SAP resources!!).
Following a lengthy discussion, it was proposed that we create a SAP blog, wherein users would login and post their queries regarding SAP, the answers and the discussion that follows there-in would be through the comments section of each post. The idea was weird at first, but soon employees have started posting their queries.
First time I was involved in using a blog as an enterprise tool for collaborative discussions. Chalk up one more for corporate blogs!!